Refund Policy

At Morbus Technologies, we strive to provide exceptional service through our UnityBooks expense management platform. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. Free Trial Period

All new users are eligible for a 14-day free trial of our paid features:

• Full access to all premium features during the trial period
• No payment required to start the trial
• Cancel anytime during the trial without charges
• Automatic conversion to paid plan after trial unless cancelled
• One free trial per user/organization

2. Refund Eligibility

Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Service Unavailability: If our service is unavailable for more than 48 consecutive hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same subscription period
• Unauthorized Charges: If charges were made without your authorization (subject to investigation)
• Feature Misrepresentation: If advertised features are not available or function significantly differently than described

Not Eligible for Refund

Refunds will not be provided in the following situations:

• Change of mind after the free trial period
• Failure to use the service during the subscription period
• Dissatisfaction with service performance on unsupported devices or browsers
• Requests made more than 30 days after the charge
• Violation of our Terms of Service resulting in account termination
• Partial month usage (subscriptions are billed monthly/annually)

3. Refund Process

How to Request a Refund

1. Contact Support: Email us at support@morbustech.com with your refund request
2. Provide Information: Include your account email, subscription details, and reason for refund
3. Documentation: Provide any relevant screenshots or documentation supporting your request
4. Review Process: Our team will review your request within 3-5 business days
5. Decision Notification: You will receive an email with our decision and next steps

Processing Time

• Review: 3-5 business days to review your request
• Approval: If approved, refunds are processed within 5-7 business days
• Bank Processing: Additional 3-10 business days for the refund to appear in your account
• Total Time: Up to 15 business days from approval to account credit

4. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Digital Wallets: Refunded to the original wallet

5. Subscription Cancellation

How to Cancel

• Log into your UnityBooks account
• Go to Account Settings > Billing
• Click "Cancel Subscription"
• Follow the confirmation steps
• You will receive a cancellation confirmation email

Cancellation Effects

• Your subscription remains active until the end of the current billing period
• You retain access to paid features until the subscription expires
• Your account automatically converts to the free plan
• No refund is provided for the remaining subscription period
• You can reactivate your subscription at any time

6. Annual Subscriptions

Special considerations for annual subscriptions:

• Pro-rated Refunds: In exceptional circumstances, we may provide pro-rated refunds for annual subscriptions
• Minimum Usage: Refunds for annual plans are only considered if requested within 30 days of purchase
• Service Issues: Full refunds may be provided if service issues prevent normal usage for extended periods

7. Enterprise and Custom Plans

Enterprise customers with custom agreements may have different refund terms:

• Refund terms are specified in the individual contract
• Contact your account manager for refund requests
• Custom refund policies may apply based on contract terms
• Service level agreements may include refund provisions

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team first to resolve the issue
• Most billing issues can be resolved quickly through direct communication
• Chargebacks may result in account suspension pending resolution
• We will work with you to resolve disputes amicably

9. Refund Limitations

Maximum Refund Amount

• Refunds cannot exceed the amount paid for the current subscription period
• Processing fees charged by payment providers are non-refundable
• Currency conversion fees are not covered in refunds

Frequency Limitations

• Only one refund per customer per 12-month period
• Repeated refund requests may result in account review
• Abuse of refund policy may result in account termination

10. Data Retention After Refund

After a refund is processed:

• Your account is immediately downgraded to the free plan
• Data exceeding free plan limits may be archived
• You have 30 days to export your data before permanent deletion
• Account reactivation restores archived data if within 30 days

11. Contact Information

For refund requests or questions about this policy:

• Email: support@morbustech.com
• Subject Line: "Refund Request - [Your Account Email]"
• Phone: +1 (555) 123-4567 (Business hours: 9 AM - 6 PM EST)
• Response Time: Within 24 hours on business days

12. Policy Updates

This Refund Policy may be updated from time to time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated to active subscribers via email
• Effective immediately unless otherwise specified
• Applied to future transactions only