Account Deletion

We understand that you may need to delete your UnityBooks account. This page provides comprehensive information about the account deletion process, what happens to your data, and how to proceed with permanent account removal.

1. Before You Delete Your Account

Please consider the following alternatives before proceeding with account deletion:

Account Deactivation

• Temporarily disable your account without losing data
• Stop all billing and subscription charges
• Reactivate your account anytime with all data intact
• Maintain data for compliance or future reference

Subscription Cancellation

• Cancel your paid subscription and continue with the free plan
• Keep your account and data while stopping charges
• Upgrade again anytime without losing historical data

Data Export

• Export all your expense data before deletion
• Download receipts and attachments
• Generate final reports for your records
• Backup data for tax or audit purposes

2. What Gets Deleted

When you delete your account, the following data will be permanently removed:

Personal Data

• Profile information (name, email, phone number)
• Account settings and preferences
• Login credentials and authentication data
• Billing and payment information

Expense Data

• All expense records and transactions
• Receipt images and attachments
• Categories and custom fields
• Reports and analytics data

Organizational Data (if applicable)

• Team and employee information
• Approval workflows and history
• Company settings and configurations
• Integration data and connections

3. Data Retention and Legal Requirements

Retained Information

The following may be retained for legal compliance:

• Transaction records for tax and audit purposes (up to 7 years)
• Security logs and fraud prevention data
• Legal communications and dispute records
• Anonymized analytics data

Immediate Deletion

The following will be deleted immediately:

• Personal identifiable information
• Account access and login capabilities
• Active subscriptions and billing
• Application data and user content

4. How to Delete Your Account

Method 1: In-App Deletion

1. Log into your UnityBooks account
2. Go to Account Settings > Privacy & Security
3. Click "Delete Account"
4. Follow the confirmation process
5. Verify deletion via email confirmation

Method 2: Email Request

If you cannot access your account, email us at privacy@morbustech.com with:

• Subject: "Account Deletion Request"
• Your registered email address
• Reason for deletion (optional)
• Identity verification information

Method 3: Online Form

Use the form below to request account deletion:

5. Deletion Timeline

Processing Time

• Immediate: Account access is disabled
• 24-48 hours: Personal data removal from active systems
• 30 days: Complete data purge from backup systems
• 90 days: Final verification of complete deletion

Confirmation Process

• Email confirmation sent immediately upon request
• 24-hour grace period to cancel deletion request
• Final confirmation email after processing
• Deletion certificate available upon request

6. Impact on Team Accounts

If You're an Admin

• Transfer admin rights to another team member first
• Ensure continuity of organizational account
• Export organizational data if needed
• Notify team members of your departure

If You're a Team Member

• Your expense data may be retained for organizational records
• Admin will be notified of your account deletion
• Historical data may remain in organizational reports
• Your access to team features will be immediately revoked

7. Canceling a Deletion Request

You can cancel your deletion request within 24 hours:

• Click the cancellation link in the confirmation email
• Contact support at privacy@morbustech.com
• Log into your account if still accessible
• After 24 hours, deletion cannot be stopped

8. After Deletion

What Happens Next

• You will receive a final confirmation email
• All future emails from us will stop
• Your email address will be added to our suppression list
• You can create a new account anytime with the same email

Creating a New Account

• You can register again with the same email address
• Previous data will not be restored
• You'll start with a fresh account
• Previous subscription history will not carry over

9. Data Protection Rights

Under applicable data protection laws, you have the right to:

• Right to Erasure: Request deletion of your personal data
• Right to Portability: Export your data before deletion
• Right to Rectification: Correct inaccurate data before deletion
• Right to Information: Understand what data we hold about you

10. Contact Information

For account deletion requests or questions:

• Email: privacy@morbustech.com
• Subject: "Account Deletion Request"
• Phone: +1 (555) 123-4567
• Response Time: Within 24 hours

11. Frequently Asked Questions

Can I recover my account after deletion?

No, account deletion is permanent and irreversible. Once deleted, your data cannot be recovered.

Will I receive a refund after deletion?

Account deletion does not automatically trigger a refund. Please refer to our Refund Policy for eligibility criteria.

How long does the deletion process take?

Account access is disabled immediately, but complete data removal takes up to 30 days.

What happens to shared expenses?

Shared expenses with other users may be retained for their records, but your personal information will be anonymized.